Privacy Policy for Ihab Chat
Effective Date: 15-03-2025
At Ihab Tag (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Facebook app, Ihab Chat, which connects Facebook Pages to our Chatwoot application for managing messages on Facebook Messenger. By using our app, you consent to the practices described in this policy.
1. Information We Collect
When you use Ihab Chat, we collect the following types of information:
- Facebook Page Information: We access and collect details of the Facebook Pages connected to our app, such as the Page name, user engagement statistics, and message history.
- Messenger Messages: We may access the messages exchanged between your customers and your Facebook Page on Messenger to help facilitate communication management in Chatwoot.
- User Permissions: In order to connect Facebook Pages to Chatwoot, we request permission to access your Facebook account details, such as your Facebook Page and user account information. We do not collect personal information from your individual Facebook account unless explicitly authorized by you.
2. How We Use Your Information
We use the collected information for the following purposes:
- To facilitate the integration between Facebook Pages and Chatwoot for managing messages on Messenger.
- To help you manage and respond to customer inquiries via Messenger through the Chatwoot platform.
- To improve the performance and functionality of our Facebook app.
3. Data Security
We take the security of your information seriously and implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include secure servers, encryption protocols, and access controls to ensure your data remains safe.
4. Data Sharing and Third-Party Services
We do not share your information with third parties, except as follows:
- Service Providers: We may share your data with trusted third-party service providers who help us provide our services, such as managing the app and improving performance. These providers are required to maintain the confidentiality of your information and only use it to provide the requested services.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as responding to a subpoena or court order.
5. Data Retention
We retain your data only as long as necessary for the purposes described in this Privacy Policy. You can disconnect your Facebook Pages from our app at any time, and we will delete your data upon your request, subject to any legal obligations we may have.
6. Your Rights
You have the right to:
- Access the information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request the deletion of your data, subject to applicable law.
- Withdraw your consent for us to access your Facebook Pages and data.
To exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ihab Tag
Email: contact@ihabtag.com